Return & Refund Policy

At Green Tools Up, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.

Eligibility for Returns

• Returns must be requested within 30 days of delivery.
• The product must be unused, in its original packaging, and in resellable condition.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

We do not accept returns on:

• Used or damaged equipment
• Clearance or final sale items
• Custom or special-order products

Return Process

1. Email us at support@greentoolsup.com with your order number and reason for return.
2. Once approved, we’ll provide you with return instructions and a return address.
3. Pack the item securely and ship it back at your own cost (unless the item was defective or incorrect).

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method (PayPal) within 5–10 business days.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong item, please contact us immediately within 48 hours of delivery. Include clear photos and your order number so we can resolve the issue quickly.

Need Help?

Email: support@greentoolsup.com
Phone: +1 (866) 501-8899